VSS in Charleston
Position: Volunteer Support Specialist
FLSA Status: Exempt
Reports To: Vice President of Membership
The Volunteer Support Specialist (VSS) is responsible for the retention of Girl Scout adult volunteers within a specific geographic region. The VSS is the contact for volunteers in their region and is responsible for supporting new and existing volunteers. The VSS must understand the Girl Scout Leadership Experience (GSLE). The VSS will be responsible for a yearly adult retention goal and membership goal and will be evaluated on those goals every quarter.
Communicates with the Community Engagement Specialist on a regular basis to ensure yearly goals are met.
Follows up on all potential volunteers received from the Community Engagement Specialist (CES) and others from various resources, i.e. Volunteer Match, within 24 hours of receiving.
Sends a welcome email to all potential new volunteers.
Walks all new volunteers through the on-boarding process.
Maintains regional volunteer data base to ensure all necessary paperwork (i.e. Trip Approval Forms, applications, etc.) is received.
Conducts Intro to Girl Scouting with all new volunteers. Follow volunteers through additional required trainings.
Encourages existing volunteers to update training requirements when moving from one grade level to the next.
Communicates with new volunteers every week for three months. Communicate with existing volunteers monthly.
Establishes a volunteer appreciation plan for region.
Attends monthly Service Team and Service Unit meetings.
Assists CES with attendance at community events especially during the months of August, September and October.
Ensures training registrations from volunteers are received and training rosters maintained. Ensures rosters are forwarded to regional trainers.
Promotes adult recognitions and ensure applications are complete before turning over to the appropriate staff member.
Presents Service Unit Benchmarks to the Service Team and share girl and adult membership and retention goals.
Works with Service Team to create annual Service Unit Plan of Work.
Works with Service Team to ensure completion of Service Unit Plan of work goals.
Uses social media to promote upcoming Service Unit and council events and/or initiatives.
Recruits Service Unit Chair and other Service Team positions as necessary.
Receives and review all necessary Troop paperwork, i.e. Trip Approval Form.
Understands GSESC and Girl Scouts of the USA (GSUSA) resources, how to use them and how to present them to potential Girl Scout volunteers.
Uses Salesforce and the Volunteer Toolkit to assist GSESC in achieving membership goals and the retention of adult volunteers.
Uses Salesforce and Looker to pull membership reports and information. Utilizes these reports to increase girl and adult membership in specific geographic region.
Performs other duties as assigned.
High School Diploma required/Bachelor’s degree preferred. Valid SC Driver’s License and appropriate automobile insurance required. Excellent verbal and written communication skills are required. Excellent public speaking and presentation skills. Conflict resolution skills are highly desirable.
Experience working with a customer relationship management system, such as Salesforce, is desirable.
Ability to work with limited supervision. Ability to work in a team environment with other staff to accomplish established goals. Ability to work with volunteers. Must register with GSUSA every year or become a lifetime member and subscribe to the tenets of the Girl Scout Promise and Law. Must purchase and wear a Girl Scout uniform as required. Be professional in dress, speech and demeanor. Ability to work nights and weekends as required.
Email Resume and Cover letter to Tina Carter.