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Employment Opportunities

Community Recruitment Manager

 

Reports To: VP of Membership

FLSA Status: Salaried, Exempt

Location: Florence, Myrtle Beach or out-based

Salary: $28,500 - $30,000

POSITION SUMMARY:

A key member of the Membership Department, the Recruitment Manager is responsible for developing and implementing recruitment strategies designed to raise awareness and generate interest in Girl Scouts, resulting in increased girl/adult membership in assigned geographic area; recruits volunteers; assists in developing and implementing plans for membership extension in all markets; represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Program is visible and accessible within assigned geographic area.

Essential Duties and Responsibilities:

1. Establishes and maintains relationships with community organizations, educational institutions, corporations, faith-based organizations, BlueChoice Medicaid and other community constituents.

2. Contacts potential community partners to generate awareness of Girl Scouts and generate leads.

3. Plans and implements effective, lead generating, recruiting activities year-round and working with Director of MarComm set up yearly calendar of community events and represent GSESC at the events.

4. Recruits volunteers to work with girls in a variety of settings using traditional and non-traditional means.

5. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council and the community.

6. Supports Council, regional, and functional efforts related to recruitment establishing yearly girl and adult membership goals with supervisor and communicate on a regular basis with VSS and program staff to ensure recruitment goals in assigned areas are met.

7. Other duties as necessary and when assigned.

Competencies and areas of expertise may include:

1. Self-management and Confidence – Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals; works independently. Demonstrated confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcome.

2. Active Listening – Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/ customers and identify needs.

3. Marketing Knowledge – Has demonstrated knowledge of the basic principles of marketing (i.e. market identification and segmentation, interpretation and use of market data). Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.

4. Oral and Written Communications abilities (i.e. In person, verbal, written, and/or phone); Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff. Ability to project a warm inviting, and trustworthy telephone image.

5. Interpersonal Relations – Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues, with particular emphasis on phone and online communications.

6. Customer Responsiveness – Seeks and acknowledges the views and ideas from customers (i.e. internal and external); identifies, prioritizes and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.

7. Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, customer relationship management systems, and social networking.

Qualifications:

1. Bachelor’s degree in marketing, public relations, communications or related field preferred or a minimum of 2 years of experience in sales, recruitment, and marketing.

2. Demonstrated customer service skills.

3. Experience in building and leveraging relationships to increase customer base.

4. Experience with customer/sales management software desired.

5. Strong computer skills – Microsoft Office proficient.

6. Excellent written and oral communication skills.

Requirements:

1. Willingness to work a flexible schedule including evenings and weekends.

2. Willingness to travel as job requires.

3. Valid South Carolina Driver’s License and appropriate automobile insurance required.

4. Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 20 pounds in non-strenuous work. Some periods of continual standing or walking may be required.

To apply for this position, submit a cover letter and resume and/or Application for Employment to

Girl Scouts of Eastern South Carolina,

Attn: VP of membership, Tina Carter, via

Email at tinacarter@girlscoutsesc.org

Fax 843-552-6221, or mail: 7257 Cross County Road, North Charleston, SC 29418

OR  Submit your cover letter and resume on indeed.com

GSESC is an Equal Employment Opportunity and Affirmative Action Employer.

 

 

Placement Specialist

Title: Placement Specialist

Reports To: VP of Membership

Classification/FLSA Status: Hourly, Non-exempt

LOCATION: North Charleston or Florence

Wage: $12 to $14.00/hour dependent on experience

POSITION SUMMARY:

A key member of the Mission Delivery Department, the Inside Sales Specialist is responsible for providing excellent customer service to potential new member leads, resulting in increased girl/adult membership in an assigned geographic area; supports newly recruited volunteers in the application process; assists in developing and planning of membership extension in all markets; and plays a key role in identifying and improving lead conversion techniques.

Essential Duties and Responsibilities:

1. Ability to convert new leads into members.

2. Sets challenging goals in customer service performance. Addresses and anticipates customer needs during the lead conversion process.

3. Develops new and innovative ways to improve the lead conversion process, both efficiency and effectiveness.

4. Works with new volunteer leads to guide them through the application and background check process.

5. Provides information and interpretation of council and GSUSA policies and program to reinforce the role of Girl Scouting

6. Works closely with the Recruitment Director to develop and administer membership team operating plan and budget to achieve the council’s objectives.

7. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council and the community.

8. Works collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to girl and adult membership.

9. Supports Council, regional, and functional efforts.

10. Other duties as necessary and when assigned.

Competencies and areas of expertise may include:

1. Self-management and Confidence – Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals; works independently. Demonstrated confidence to prepare for conservations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcome.

2. Active Listening – Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.

3. Marketing Knowledge – Has demonstrated knowledge of the basic principles of marketing (for example, market identification and segmentation, interpretation and use of market data). Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.

4. Sales Ambition and Drive – Understands the sales process and management of leads. Sets ambitious goals and energetically and confidently drives to achieve those goals. Recognizes opportunities to “close” and has demonstrated ability to ask for the business/customer transaction. A self-starter who can work independently with minimal oversight and take initiative; is flexible, adaptable, self-managed, organized, and has strong attention to detail.

5. Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.

6. Interpersonal Relations – Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogues with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues, with particular emphasis on in person communication in one-on-one, small group, and large group settings.

7. Marketing Skill – Attracts support for the Girl Scout program, its key messages, and products, by promoting visibility and credibility of Girl Scouts in the community and to girls; identifies, seeks to understand, and influences the local market for Girl Scouting; effectively promotes Girl Scout program and products (i.e. creates, plans, and implements sales campaigns).

8. Networking – Maintains and fosters contacts inside and/or outside the council to gather information, receive support, and solve problems; actively maintains a presence in Girl Scout activities, professional and community organizations, and in the workplace; builds new relationships and collaborations with community members (i.e. vendors and business partners) to help address Girl Scouting goals, promote visibility, and cultivate membership.

9. Excellent technical computer skills in Microsoft Office including Work, Excel, Outlook, customer relationship management systems, and social networking.

Qualifications:

1. Associates degree or higher preferred or a minimum of 2 years customer service or sales experience.

2. Demonstrated customer service skills.

3. Experience in building and leveraging relationships to increase customer base.

4. Ability to work in a team environment with other staff to accomplish established goals.

5. Experience with customer/sales management software desired.

6. Strong computer skills – Microsoft Office proficient.

7. Excellent written and oral communication skills.

Requirements:

1. Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 20 pounds in non-strenuous work. Some periods of continual sitting, standing or walking may be required.

2. Must register with GSUSA every year or become a lifetime member and subscribe to the tenets of the Girl Scout Promise and Law.

To apply for this position, submit a cover letter and resume and/or Application for Employment to

Girl Scouts of Eastern South Carolina,

Attn: VP of membership, Tina Carter, via

Email at tinacarter@girlscoutsesc.org

Fax 843-552-6221, or mail: 7257 Cross County Road, North Charleston, SC 29418

OR  Submit your cover letter and resume on indeed.com

GSESC is an Equal Employment Opportunity and Affirmative Action Employer.